customer trust
More Than a Size: Vinted’s UI Fumble and the High-Stakes Economics of User Trust
A minor UI change at Vinted sparked user fury, revealing deep lessons in platform economics, fintech, and the high financial cost of breaking user trust.
O2’s Pricing Fiasco: A Masterclass in What Not to Do for SaaS and Tech Startups
O2’s pricing fiasco is a critical lesson for tech startups on the importance of trust and transparency in the subscription economy.