customer experience
9 mins read
The ‘God’ Particle of Luxury: How Mandarin Oriental’s New CEO is Re-engineering the Economics of Hospitality
Mandarin Oriental’s new CEO, a consumer goods veteran, is betting on a “Guest is God” philosophy to drive financial growth and global expansion.
The Ramen Principle: What a Noodle Bar Can Teach Us About Core Asset Investing
A restaurant review reveals powerful lessons for finance and investing, showing how a focus on core assets and niche markets drives sustainable growth.
The Sneaker Queue vs. The Empty Bank: A Stark Lesson in Modern Finance
A simple observation of a sneaker queue versus an empty bank reveals profound lessons about the future of finance, fintech, and customer engagement.
The Katsu Principle: What Two Specialist Restaurants Teach Us About Modern Investing and Business Strategy
A restaurant review offers a profound case study in business strategy, revealing how the principles behind two specialist eateries can inform modern investing.