customer experience
The Sneaker Queue vs. The Empty Bank: A Stark Lesson in Modern Finance
A simple observation of a sneaker queue versus an empty bank reveals profound lessons about the future of finance, fintech, and customer engagement.
The Katsu Principle: What Two Specialist Restaurants Teach Us About Modern Investing and Business Strategy
A restaurant review offers a profound case study in business strategy, revealing how the principles behind two specialist eateries can inform modern investing.