Customer Experience - FinTech News UK

Where Markets Meet Innovation

The AI Revolution’s Human-Sized Hole: Why Your Best Bot is Still a Person

10 mins read

AI Business Strategy

The AI Revolution’s Human-Sized Hole: Why Your Best Bot is Still a Person

03/12/2025 user0Tagged AI ethics, artificial intelligence, augmented intelligence, automation, customer service automation, human-in-the-loop, Klarna AI, machine learning, SaaS

AI in customer service isn’t about replacing humans. It’s about augmenting them. Discover why the hybrid human-AI model is the future of customer experience.

O2’s Pricing Fiasco: A Masterclass in What Not to Do for SaaS and Tech Startups

13 mins read

Business Strategy

O2’s Pricing Fiasco: A Masterclass in What Not to Do for SaaS and Tech Startups

30/10/2025 user0Tagged artificial intelligence, automation, customer trust, cybersecurity, innovation, O2, Ofcom, pricing models, SaaS, startups

O2’s pricing fiasco is a critical lesson for tech startups on the importance of trust and transparency in the subscription economy.